Policies & FAQs for our Boston Boutique Hotel

Cancellation Policy:

Each reservation made directly with Clarendon Square includes a non-refundable reservation fee of $45. A 14-day notice of cancellation is required, or you will be charged 50% of the reservation total with a minimum charge of one night. A 48-hour (10 AM EST) notice of cancellation is required, or you will be charged 100% of the reservation total. We do not offer changes to reservation dates within 2 weeks of arrival.

All cancellations for direct bookings must be made in writing via email to Clarendon Square Bed and Breakfast. Reservations made through our booking partners must be cancelled directly with them. Your reservation is not cancelled until you receive a cancellation number from our office or from our booking partner. To ensure fairness, we consistently apply our cancellation policy (based on date of cancellation) not on situation, and therefore we do not take liability for weather, health or family concerns. Please purchase trip insurance if these or other factors could affect your travel plans; it is worth the small cost.

Minimum Stay Policy:

We try our best to accommodate every reservation while maintaining the boutique quality of our inn. In order to offer a personal guest experience, we give first priority to guests booking longer stays. For this reason, there may be minimum stay requirements for the dates you request; these vary according to season and demand. If one is in place, the minimum must be maintained or the reservation cancelled. We do not allow any reservation changes within 14 days of arrival. Feel free to check our booking calendar closer to arrival, 2 night stays open 15 days before and 1 night stays open 7 days before arrival.

Deposit Policy:

All reservations require a valid credit card. A pre-payment of one night is charged to the credit card provided at the time of booking to guarantee your reservation. The credit card used at the time of booking is kept on file until arrival. The name on the credit card must match the name on the reservation, and must be the name of the guest staying at the property. Pre-arrival check in is required with government issued ID and customer photo. Unless other arrangements are made, Clarendon Square will authorize and re-validate the card on file for the full balance due on the reservation plus $500 for incidentals on the arrival date or up to two days before. If you have provided a Debit card, your bank will withdraw money from your account that will be unavailable to you for up to 10 days. We recommend that you use a credit card for securing your booking.

General Hotel Policies:

  • Currently no meals are served at Clarendon Square. We offer complimentary in room coffee, tea, morning snacks and refrigerators with space for your items. A full breakfast is available at many nearby cafe’s with a 4 to 6 min walk.
  • Rates are based on double occupancy, vary by day and for length of stay. Changes will affect the daily rate. No changes may be made within two weeks of arrival.
  • All of our rooms have one queen sized bed. There are a maximum of two guests permitted per room. We are an adults only property, but do allow those 15 and older to travel with a parent.
  • While a manager can always be reached by phone, our front desk is not staffed 24 hours.
  • We are a non-smoking property. For guest safety, smoking, candles or any open flames are not permitted in guest rooms or common areas. Minimum charge of $500 cleaning fee plus damages per occurrence.
  • Due to the architecture of our historic building, we are not handicapped accessible, and we do not have an elevator. All guest rooms require multiple sets of stairs.
  • CHECK-IN time is 3pm or later. Guests are welcome to arrive after 10 AM to leave bags and begin their visit.
  • Arrivals are carefree with pre-registration online before arrival, and keyless entry to the property and to all guest rooms.
  • We do not offer red wine at CS. Any damage to the property, including that caused by food or red wine, guest accepts responsibility for cleaning charges or full replacement costs of the damaged item. If damage renders the guest room unfit for occupancy, guest will be charged for each day of lost revenue until repair is completed.
  • Roof deck and hot tub are open year round but access is not guaranteed. For guest safety, we are required to close the roof for extreme weather and for winds over 20 mph. The hot tub must be covered and re-secured with wind tie-down straps after each use.
  • Guest rooms, roof deck, hot tub and common areas are for use by registered guests only. No parties or events may be held in the guest rooms or at the property. A fee of $150/person per day is assessed for any unregistered guests at the property.
  • CHECK OUT time is 11:30 AM. Late check out may be available with an additional charge of 50% of room rate until 8 pm.
  • Lost or non-returned key fee is $20

Parking Policy:

  • Overnight parking is available at nearby garages just 3 blocks away and a 5 min walk. Rates vary but are typically $39/night on average. Limited visitor parking is available in front of the Inn: free for 2 hrs during the day, overnight each day and all throughout the weekend.

Pet Policy:

  • Sorry but no pets are allowed.

Avis: Government Center (617) 534-1400.

Dollar: Marriott Hotel (617) 578-0025.

Budget: Park Plaza (617) 497-3669.

Hertz: Park Plaza (617) 338-1500 or Westin Hotel (617) 338-1506.

National: Downtown Boston (617) 557-7179.

Thrifty: Downtown Boston (617) 330-5011.